BASIC INFORMATION
This Privacy Policy explains the principles of processing personal data of visitors to the website www.narex.pl, including Users and Customers of the Store as defined in the Terms and Conditions. The Policy describes how personal data are collected via the website, the Store, and the tools and services we use.
The definitions used in the Store’s Terms and Conditions or other specific services also apply here. Additional terms are defined below:
Privacy Policy – this document,
GDPR – General Data Protection Regulation,
Data Controller – ProBioMarket sp. z o.o., with its registered office in Warsaw, ul. Hoża 86/210, entered in the National Court Register under number 0000643773.
CONTACT WITH THE DATA CONTROLLER
You can contact us:
By mail: ul. Hoża 86/210, 00-682 Warsaw, Poland
By email: kontakt@narex.pl
By phone: +48 22 299 75 74
SCOPE, PURPOSE, LEGAL BASIS AND STORAGE PERIOD OF PERSONAL DATA
Account Registration
Data collected: first name, last name, email, chosen password.
Purpose: creation and management of your Account.
Legal basis: Article 6(1)(b) GDPR (performance of a contract for maintaining the Account).
Storage period: until the Account is deleted.
Orders
Data collected: identification and contact details, purchase and payment information.
Purpose: fulfillment of the sales contract and legal obligations.
Legal basis: Article 6(1)(b) GDPR.
Storage period: until completion of the contract and expiration of limitation periods.
Contact Form, Hotline, Messengers, Complaints
Data collected: identification and contact details.
Purpose: responding to inquiries and complaints.
Legal basis: Article 6(1)(f) GDPR (legitimate interest).
Storage period: until the case is resolved, or longer if legally justified.
Newsletter
Data collected: email address, optionally name and preferences.
Purpose: sending marketing information.
Legal basis: consent (Article 6(1)(a) GDPR).
Storage period: until withdrawal of consent.
Gift Cards, Narex Club Loyalty Program
Data collected as specified in the Loyalty Club Regulations.
Purpose: management of membership rights.
Legal basis: Article 6(1)(b) GDPR.
Storage period: until resignation from membership and subsequent deletion.
RECIPIENTS OF PERSONAL DATA
Personal data may be shared with IT, logistics, and marketing service providers, as well as other entities supporting our operations. Data may also be shared with legal authorities, debt recovery agencies, or other entities authorized by law.
TRANSFER OF DATA OUTSIDE THE EEA
Data transfers outside the European Economic Area occur only when necessary and with appropriate safeguards, such as adequacy decisions, standard contractual clauses, or Privacy Shield certification.
COOKIES AND OTHER TECHNOLOGIES
We use cookies to manage sessions, optimize the website, personalize advertising, enable technical functions, and gather statistics. You can manage cookie settings in your browser.
CATEGORIES OF COOKIES ON WWW.NAREX.PL
Cookies on our website are divided into two main categories:
Essential Cookies:
These cookies are required for basic website functionality and are automatically enabled. They allow navigation and secure access. Without them, the site cannot function properly. They do not require user consent and are essential for Narex services.
Optional Cookies:
Used only with user consent. These include:
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Preference cookies: store settings such as language or region.
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Statistical cookies: collect anonymous usage data to improve website performance and identify popular sections.
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Marketing cookies: track users across websites to deliver relevant ads and help optimize marketing campaigns.
Detailed cookie information and preference management options are available in the cookie settings panel.
Types of Cookies:
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Session cookies: temporary, deleted when you leave the site.
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Persistent cookies: remain in your browser until expiry or manual deletion.
Google Analytics:
Used (upon consent) for anonymous statistical analysis. Google may process data on servers in the USA. Details are available in Google’s Privacy Policy.
Google Ads:
Used to display Narex ads in Google’s search engine and network, helping analyze advertising effectiveness.
Facebook (Meta) Pixel:
Used to measure advertising performance and track user actions on our site. Operates via Facebook cookies.
LinkedIn Ads:
Used for analytical and marketing purposes. Details are available in our cookie settings and on LinkedIn’s website.
Microsoft Clarity and Microsoft Advertising:
Used to analyze user behavior, with heatmaps and session recordings to improve services and user experience. Data may be processed for advertising optimization. More details are available in Microsoft’s Privacy Policy.
SALESmanago:
Used for analytical and marketing purposes. Details are available in our cookie settings and on the SALESmanago website.
Browser Cookie Management
Most browsers allow control over cookies. You can reject or accept cookies to various degrees. Instructions for major browsers: Google Chrome, Microsoft Edge, Firefox, Safari, Opera.
More details: www.allaboutcookies.org.
USER RIGHTS
As a user, you have the following rights under data protection law:
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Right of access – to obtain confirmation and information on data processing.
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Right to rectification – to update or correct inaccurate or incomplete data.
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Right to erasure – to request deletion of personal data.
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Right to restriction of processing – to limit processing in specific situations.
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Right to data portability – to receive your data in a transferable format.
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Right to object – to processing, including for direct marketing.
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Right to withdraw consent – at any time, without affecting prior processing.
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Right to lodge a complaint – with the Personal Data Protection Office.
Supervisory Authority:
Urząd Ochrony Danych Osobowych
ul. Stawki 2, 00-193 Warsaw
tel. +48 22 531 03 00, fax +48 22 531 03 01
email: kancelaria@uodo.gov.pl
UPDATES TO THE PRIVACY POLICY
We reserve the right to update this Privacy Policy. Updates will be published on our website. In case of significant changes, we may notify you by email.
Last updated: October 22nd, 2025
